Legal

Privacy Policy

Last updated: 1 February 2026

1. Who we are

Steadvane Reserve ("we", "us" or "our") is the controller of the personal data described in this policy. Our address is Corn Street 159, BS1 5LJ Bristol, United Kingdom. You can contact us at [email protected] or on +44 20 7946 4618.

2. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact data, such as your name, email address, telephone number and postal address;
• Account data, such as login details, preferences and settings;
• Verification data, such as information needed to confirm eligibility or meet legal obligations;
• Usage data, such as pages viewed, features used, device type, browser and approximate location derived from IP address;
• Communications data, such as messages you send to our support team.

3. How we use your data

We use personal data to create and administer accounts, provide the Services, respond to enquiries, maintain security, detect and prevent fraud, improve our platform, and comply with legal and regulatory obligations. We do not sell your personal data.

4. Lawful bases

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following lawful bases: performance of a contract with you; compliance with legal obligations; our legitimate interests in operating, securing and improving the Services, balanced against your rights; and your consent, where we ask for it, for example for certain marketing or non-essential cookies.

5. Automated analysis

Our platform uses automated tools to produce market analysis. These outputs are informational and are not decisions with legal or similarly significant effects on you. Where any automated processing could have such an effect, we will provide meaningful human review and an opportunity to contest the outcome.

6. Sharing your data

We may share personal data with carefully selected service providers acting on our instructions, such as hosting, security, customer support and payment providers, subject to contractual safeguards. We may also disclose data where required by law, by a court or regulator, or to protect our rights and the safety of others, and in connection with a proposed merger or acquisition, subject to equivalent protections.

7. International transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we use mechanisms recognised under UK data protection law, such as UK-approved international data transfer agreements or adequacy regulations, to protect your information.

8. Retention

We keep personal data only for as long as necessary for the purposes described in this policy. Account data is generally retained for the duration of your relationship with us and for a further period where needed to meet legal, accounting or dispute-resolution requirements. When data is no longer required, we delete or anonymise it.

9. Security

We apply appropriate technical and organisational measures, including encryption in transit, access controls and monitoring, to protect personal data against unauthorised access, loss or alteration. No system is completely secure, so we cannot guarantee absolute security. Please keep your credentials confidential.

10. Cookies and similar technologies

We use strictly necessary cookies to operate the website and may use analytics technologies that you can accept or decline where consent is required. You can control cookies through your browser settings, although disabling some cookies may affect how the Services function.

11. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected or incomplete data completed;
• request erasure in certain circumstances;
• restrict or object to certain processing;
• request portability of data you provided to us;
• withdraw consent at any time, where processing is based on consent.

To exercise these rights, contact us using the details above. We may need to verify your identity before responding. We aim to respond within one month.

12. Children

The Services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page shows when it was last revised. Where changes are material, we will notify you through the Services or by email.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

15. Contact

Steadvane Reserve, Corn Street 159, BS1 5LJ Bristol, GB
Email: [email protected]
Telephone: +44 20 7946 4618